Contact us

Travel insurance queries

Customer service

Phone number: 0345 366 2212
Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm.

Or by email or post:

TUI Travel Insurance Department

AXA Insurance

Civic Drive

Ipswich

Suffolk

IP1 2AN

Emergency medical and repatriation assistance

Phone number: +44 (0)203 285 7998
Lines open: 24 hours a day, every day. Call charges from outside the UK may vary.

Travel insurance claims (except legal expenses)

Phone number: 0330 024 8094
Lines open: Monday to Friday 8.00am to 6.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed.

Legal expenses claims (travel insurance)

Phone number: 0345 366 2214
Lines open: Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed.

Finance queries

Phone number: 0330 024 5026
Monday - Friday 8am - 8pm, Saturday  9am - 5pm, Sundays and Bank Holidays - closed.

Or by email.

Complaints

Policy complaints
Phone number: 0345 366 2212
Lines open: Monday to Friday 8am to 8pm, Saturday 9am to 6pm and Sunday 10am to 2pm.

Or by email.

Claims complaints
Phone number: 0330 024 8094
Lines open: Monday to Friday 8.00am to 6.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed.

 
Fast, easy-to-use, safe and secure. Access your travel insurance policy documents online any time:
  • Print your policy schedule and documents
  • Retrieve a saved quote
  • View your cover limits and excesses
  • Make a claim
TUI UK Limited trading as Thomson arranges travel insurance underwritten by AXA Insurance UK Plc
TUI UK Limited trading as Thomson is an Appointed Representative of AXA Insurance UK Plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.