Travel insurance

Manage your policy
Important information

Important information for existing customers

If your policy number starts with TRD or TRS, click here for information about your existing travel insurance.

It's important to be able to keep in touch when you're abroad. That's why AXA travel insurance gives you a secure personal account you can access anywhere online. So wherever you are in the world, you're only seconds away from the information you need.

Easy access to your policy documents

With travel insurance direct from AXA you get your very own online AXA Account. It's secure, it's easy to use and, best of all, it's free! You can access your personal pages any minute of the day from any computer anywhere in the world. It's worldwide travel insurance at your fingertips.

In your AXA Account you can:

  • view or print your policy documents
  • check your cover
  • have instant access to emergency helpline numbers

Your AXA Account is the safest place to store all your paperwork. Everything is saved securely online for you to view in an instant. There's no need to wait for policy documents to arrive in the post.

If you'd like us to send them to you we can, but we may ask you to pay an admin charge of up to £30.

Make changes to your cover online

Adding an extra traveller or a valuable cover option? You can adjust your travel insurance yourself using your AXA Account online. There’s no need to call. It’s the quick and easy way to make changes with no administration charges.

In your AXA Account you can:

  • update your personal details
  • add winter sports cover
  • add additional sports and activities cover
  • amend your holiday dates prior to travel if they change
  • upgrade from European to Worldwide cover.

Some changes you make may affect the cost of your cover. Your new premium will be worked out in an instant. Whether it costs a little extra or reduces in price, by making the adjustments yourself in your AXA Account you’ve already saved money.

If you prefer not to make changes or corrections to your policy yourself we can do so for you but we reserve the right to charge an administration fee up to £20 for any change or correction to your policy that we make on your behalf.

Arranging your airport parking, hotels and lounges

Airport parking , airport hotels and airport lounges are provided for AXA customers by Essential Travel Limited. For help with bookings or queries or to find out more about these services, you can contact Essential Travel direct.

Renew your cover the easy way

It's so easy to stay with AXA. You don't even have to lift a finger to take our annual travel insurance again. We send you an email reminder so you can review your cover and renewal price. Providing you don't want to make any changes, your policy will renew automatically, payment will be taken using the same method as before, and you'll have AXA multi-trip insurance you can trust for another year.

Cancellations

You have 14 days from the date you purchased or renewed your policy to cancel your policy and claim a full refund (providing you have not travelled or made a claim).

To cancel your policy, please call 0330 024 1307

When you are cancelling your policy an administration fee may apply.

Travel insurance: UK lines are open Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and bank holidays 10am to 4pm.

Complaints

Our aim is to give you the highest standards of customer service, so we take any complaint seriously. If you are not happy with any aspect of our service please let us know.

For complaints about your policy, email travel.complaints@axainsurance.com or call 0330 024 1307

Travel insurance: UK lines are open Monday to Friday 8am to 9pm, Saturday 8am to 6pm, Sunday 9am to 5pm and bank holidays 10am to 4pm.

For complaints about claims, call 0330 024 1308

Travel insurance: UK lines are open Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.00pm, Sundays and bank holidays closed.

At AXA we work quickly and efficiently to resolve all complaints we receive. We regularly publish information on recent complaints for you to view.

For annual worldwide travel insurance or single trip travel insurance get a quote from AXA

Fast, easy-to-use, safe and secure. Access your travel insurance policy documents online any time:
  • Print your policy schedule and documents
  • Retrieve a saved quote
  • View your cover limits and excesses
  • Make a claim