Travel insurance

Frequently asked questions
Important information

Important information for existing customers

If your policy number starts with TRD or TRS, click here for information about your existing travel insurance.

You can get useful advice in an instant by looking at our Frequently Asked Questions.

Whether you need a helping hand finding your way around your AXA Account, or want to know more about policies or procedures, we're sure you'll quickly find the answers you're looking for here.

Help yourself...

Frequently Asked Questions

If you can't find the answer you're looking for, you can try different key words in 'All topics.' . You can also email our Help Team for free advice. We aim to answer your question within 24 hours, but it's usually a lot sooner.

Fast, easy-to-use, safe and secure. Access your travel insurance policy documents online any time:
  • Print your policy schedule and documents
  • Retrieve a saved quote
  • View your cover limits and excesses
  • Make a claim